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Return products

RMA procedure for PROCENTEC products

RMA Procedure

The RMA number (Return of Merchandise Authorization) gives you permission to send back the goods which are supplied incorrectly or need inspection. We have to link the incoming product with the end-user. This is done with the RMA number. To avoid the situation where you send us a non-defective device, we advise you to search through our FAQ pages to see if the answer to your problem is listed there and ALWAYS use the latest firmware from our website. If these pages do not offer any solution, contact us to see if we can solve the problem. If this fails, you can fill in the RMA form. The procedure is as follows: you fill in the RMA-form and click ‘send’. Then our RMA department processes your request and sends you an authorization form with RMA number and shipping address.

This form must accompany the product that you send back to us. When your package has been received you will be notified. If you have not heard anything after 2 weeks, please contact your transport company. PROCENTEC warranty period is one year after the date of purchase. 

If your product is non repairable you will be notified. After this notification you have 2 weeks to decide if you let your product be replaced. If this decision is negative we will charge your account with € 80,- investigation costs. When you let your product be replaced, the investigation costs will not be charged. The distributor is responsible for placing and exchanging the spare part(s).

RMA Conditions

The RMA device will only be accepted as such when the following procedures have been followed and conditions have been met. If not, returned goods will not be accepted!

 

PROCENTEC RMA