Online Support
Quick troubleshooting.
Our support service can give you quick online support to avoid long traveling time. The moment the proper diagnostics tools are present, we can help online. This service enables us to pin point all kinds of issues immediately for you. This way you know what to do to fix issue directly in your system.
Our experts will be happy to get your system up and running together with you as quickly as possible.
Online connection
Start our online option and send us your ID
NOTE! We can't use other teamviewer versions because of safety
Service fees
ONLINE SUPPORT AND REPORTING
| Online technical support during office hours (p/h) | € 90,- |
| Report writing and/or extra work during office hours (p/h) | € 90,- |
YEARLY CONTRACT (5 controllers)
| FULL Industrial network support service | € 7.950,- |
| 1x Industrial network audit (on-site) | € 1.250,- |
| Unlimited Online technical support | € 400,- |
SURCHARGES AND SPEED DEMANDING SERVICE
| Outside office hours and Saturdays | 50% |
| Night work (0.00 to 6.00 AM) | 100% |
| Sundays and Holidays | 200% |
REMARKS
- Outside office hours, special fees apply (see 'surcharges'),
- Our office hours are from Monday till Friday from 8 AM to 6 PM (time zone: UTC +01:00),
- Prices are VAT excluded,
- Kilometers are calculated company-return company.
- PROCENTEC does not provide 24/7 support