+31(0)174-671 800

On-site Support

Reduce downtime, ensure continuity


Unexpected downtime as a result of faults can lead to severe losses. If you encounter a complex fault in your network, you can rely on the Service & Support of PROCENTEC. We are able to solve a wide range of faults immediately. This prevents long-term downtime and ensures the continuity of your installation. Our PROFIBUS and PROFINET experts are at your disposal to get your installation up and running as quickly as possible.

Get in touch with Service & Support instantly. We offer non-binding advice. You can use the contact form or call us at +31 (0)174 671 800.

More than troubleshooting

At PROCENTEC, we have a professional multilingual team of enthusiastic and qualified support engineers with many years of experience in the field. They are specialized in repairing complicated PROFIBUS and PROFINET breakdowns at various types of facilities and thus also your facility. Our experts have all the right knowledge and tools for repairing the breakdown directly on-site.

This prevents long downtime periods and the high costs involved. Moreover, we also offer our expert advice so that you can prevent faults in the future.

If you have one of our advanced diagnostics tools, we can carry out analysis of your system. Your system will be up and running in no time, no matter where in the world you happen to be located.

Your benefits

  • Directly available expert engineers
  • Full analysis, diagnosis and troubleshooting
  • No more high costs due to long-term downtime
  • Getting your system up and running again in a very short time
  • On-site technical support
  • Standard hourly rates

Supported networks

  • AS Interface
  • Fieldbus Foundation
  • Fiber Optic

Quick troubleshooting

Our support service can give you exactly the right solution if a complicated breakdown occurs in your network. This service enables us to repair all kinds of breakdowns immediately for you. It prevents long-term downtime and guarantees the continuity of your system.

Our experts will be happy to get your system up and running again as quickly as possible.

Daily Rates

Daily (flat) Rate One Day Network Support €1.250,-
Call out fee: travelling within 1-24 hours + €2.000,-
Call out fee: travelling within 24-48 hours + €1.500,-
Call out fee: travelling within 48-72 hours + €1.000,-
Call out fee: travelling within 72-120 hours + €500,-
Travelling after 120 hours + €0,-

Service Packages

One Day Network Support + Standard PROFIBUS or PROFINET Monitoring Kit: €2.700,-

Online Support Package: €1.450,-

On-site support for 1 year: €12.500,-

Other Costs

Travel time (per hour) €70,-
Travel distance (per kilometer) €0,80
Expenses (plane tickets, hotel, etc) 1-on-1


Outside office hours (6PM – 12 midnight and 6AM – 8AM) 150%
Night hours (12 midnight – 6AM) and Saturdays 200%
Sundays and Holidays  300%


Contact our team