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On-site Support

Network support by one of our experts.


Unexpected downtime as a result of faults can lead to severe losses. If you encounter a complex fault in your network, you can rely on the Service & Support of Procentec. Our experts are at your disposal to get your installation up and running as quickly as possible or we explain best path or repair.

Get in touch with Service & Support instantly. We offer non-binding advice. You can use the contact form below.

More than troubleshooting

At Procentec, we have a professional multilingual team of enthusiastic and qualified support engineers with many years of experience in the field. They are specialized in repairing complicated breakdowns at various types of facilities and thus also your facility. Our experts have all the right knowledge and tools for repairing the breakdown directly on-site.

This prevents long downtime periods and the high costs involved. Moreover, we also offer our expert advice so that you can prevent faults in the future.

If you have one of our advanced diagnostics tools, we can carry out analysis of your system. Your system will be up and running in no time, no matter where in the world you happen to be located.

Your benefits

  • Directly available expert engineers
  • Full analysis, diagnosis and troubleshooting
  • No more high costs due to long-term downtime
  • Getting your system up and running again in a very short time
  • On-site technical support
  • Standard hourly rates

Supported networks

  • EtherNet/IP
  • EtherCAT
  • Fieldbus Foundation
  • AS Interface
  • Fiber Optic

On-site Support options

1. Speed demanding on-site Support

Experiencing network issues that need to be resolved as soon as possible? 
Go for the speed demanding service and we will start traveling as quick as we can. 

Option 01:  On-site support within 48 hours
Option 02: On-site support within 5 working days

2. Network audits to avoid downtime (on availability)

It’s important to keep on tracking the status of your network. Every year one of our experts will visit on-site to audit your complete network. Together with you, we will find a date that fits both of us.

Option 03: 1 audit for on-site support per year

Option 04:  5 audits for on-site support per year
(including urgent support: travelling within 5 working days)
Option 05: 10 audits for on-site support per year
(including urgent support: travelling within 48 hours)
For a service request, download the service request form and upload this in our HMS Portal 
Terms of conditions