On-site Support
Reduce downtime, ensure continuity
Unexpected downtime as a result of faults can lead to severe losses. If you encounter a complex fault in your network, you can rely on the Service & Support of PROCENTEC. We are able to solve a wide range of faults immediately. This prevents long-term downtime and ensures the continuity of your installation. Our PROFIBUS and PROFINET experts are at your disposal to get your installation up and running as quickly as possible.
Get in touch with Service & Support instantly. We offer non-binding advice. You can use the contact form or call us at +31 (0)174 671 800.
More than troubleshooting
At PROCENTEC, we have a professional multilingual team of enthusiastic and qualified support engineers with many years of experience in the field. They are specialized in repairing complicated PROFIBUS and PROFINET breakdowns at various types of facilities and thus also your facility. Our experts have all the right knowledge and tools for repairing the breakdown directly on-site.
This prevents long downtime periods and the high costs involved. Moreover, we also offer our expert advice so that you can prevent faults in the future.
If you have one of our advanced diagnostics tools, we can carry out analysis of your system. Your system will be up and running in no time, no matter where in the world you happen to be located.
Your benefits
- Directly available expert engineers
- Full analysis, diagnosis and troubleshooting
- No more high costs due to long-term downtime
- Getting your system up and running again in a very short time
- On-site technical support
- Standard hourly rates
Supported networks
- PROFIBUS
- PROFINET
- AS Interface
- Fieldbus Foundation
- Fiber Optic
Quick troubleshooting
Our support service can give you exactly the right solution if a complicated breakdown occurs in your network. This service enables us to repair all kinds of breakdowns immediately for you. It prevents long-term downtime and guarantees the continuity of your system.
Our experts will be happy to get your system up and running again as quickly as possible.
Service fees for PROFIBUS and PROFINET
SUPPORT AND REPORTING
| Technical support during office hours (p/h) | € 135,- |
| Report writing and/or extra work during office hours (p/h) | € 90,- |
| On-site PROCENTEC product setup and installation (per product) | € 90,- |
YEARLY CONTRACT (5 controllers)
| FULL Industrial network support service | € 7.950,- |
| 1x Industrial network audit (on-site) | € 1.250,- |
TRAVEL EXPENSES
| Travel distance (per kilometer by car) | € 0,80 |
| Travel time (p/h) | € 65,- |
| Other costs (plane tickets, hotel, etc) | 1 on 1 |
SURCHARGES AND SPEED DEMANDING SERVICE
| Outside office hours and Saturdays | 50% |
| Night work (0.00 to 6.00 AM) | 100% |
| Sundays and Holidays | 200% |
| Speed demanding service (support within 8 hours after call-up) | € 2.000,- |
| Speed demanding service (support within 24 hours after call-up) | € 1.000,- |
| Speed demanding service (support within 48 hours after call-up) | € 550,- |
REMARKS
- Outside office hours, special fees apply (see 'surcharges'),
- Our office hours are from Monday till Friday from 8 AM to 6 PM (time zone: UTC +01:00),
- Prices are VAT excluded,
- Kilometers are calculated company-return company.
- PROCENTEC does not provide 24/7 support without contract